Ordering information

How To Order

Ordering Online is Easy. Begin browsing the site by clicking on any of the departments in the horizontal navigation bar. You will be linked to a page that displays the brands available. By clicking on the product listed you will be linked to the product detail pages where you can choose from a selection of sizes, colors and styles. Use the search feature by entering brands, board length or key words to locate the specific products you are seeking.

Using the Shopping Cart

The shopping cart is located on the top right hand corner of your browser. To put an item in your cart click the "Add To Cart" button next to the product you would like to purchase. You will now see the item selected appear in the shopping cart. From the "Shopping Cart" you can now edit quantities.

Checking Out

When you are finished shopping, double check the items in your cart and select Free Bonuses or Free Economy Ground shipping (10-14 days delivery). When you select one of these options you will automatically proceed to the next step in the check out process. If you are a new customer you will be prompted to create a user name, password and contact details, including your billing-to and ship-to addresses. Existing customers can quickly process orders by entering their username and password and entering credit card information. Once you submit your order, you will receive an approval message confirming your order (please print and store for your records). You can ensure your order was placed by checking your order status in "My Account". If you should have additional questions, please send your email to info@the-house.com or call us at 800.409.7669.

Payment & Order Methods

We have four options available to make ordering easy:

Secure Ordering

At The-House.com we don't just stand behind our merchandise. We also provide a safe and convenient online shopping experience. That means we safeguard the integrity of our customers' credit card information. You can rest easy when doing business with The House. In-transit web data is secured using 128-bit Secure Socket Layer (SSL) 3.0 encryption. What you see is a "secure" icon that appears on the bottom of your browser. If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 800-992-7245. Our sales representatives are standing by. They'll be happy to take your order right over the phone.

Alternative Ordering

We accept Visa, MasterCard, American Express, and Discover cards, as well as checks and money orders. When using your credit card, keep in mind that you're shipping address must be the same as the credit card mailing address; otherwise the transaction will not be approved. For alternate shipping methods and international orders, please contact a sales representative for shipping and billing information.

Free Bonuses

If you select Express Ground shipping (1-4 days delivery) we will provide you with FREE Bonuses, the value of which exceeds your express ground shipping expense.

Using a Coupon

In order to use an existing coupon, simply select the "enter coupon" button located at the bottom of the shopping cart. A window will prompt you to type in the code corresponding to the respective coupon. (NOTE: Coupons are entered without spaces between numbers or letters.)

Buying a Gift Certificate

To order a gift certificate directly from The House, please call us at 800-409-7669 or order them online today!

The House Gift Certificates can be redeemed at our retail location, via phone orders or through our website.

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