Customer Service

Satisfaction Absolute

The only thing we hate more that an unhappy customer is losing one. We want you to be stoked on your buying experience with us. If for some reason you are not 100% satisfied with the products you receive from us, we want to know. We will do our best to rectify things to your satisfaction.

Privacy Policy

The House takes your privacy seriously. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you share with us is held with the utmost care and security, and will not be used in ways in which you have not agreed. When you purchase products from The House, we automatically place you on our list to receive e-mails regarding updates about special offers, new products and new services, as well as The House catalog.

If you do not wish to receive e-mail updates and/or The House catalog, please send and e-mail to info@the-house.com and indicate your desire to be removed from either the e-mail or catalog list. The House gives the customer an option for changing and modifying information previously provided. Please e-mail any modifications to info@the-house.com.

Q & A

When I enter my information during checkout, is it secure?
We use the Secure Socket Layer protocol to protect the security of your online order information. SSL technology encrypts your order information to protect it from being decoded by anyone other than The House.

Q & A

When I register, will I be receiving The House catalogs by mail?
Yes, you will automatically be entered into our catalog mailing list. To be removed from either our e-mail or catalog list please email The House at info@the-house.com or call us at 800-409-7669.

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